Hotel Zum Stern - BlogHotel Zum Stern - Anfahrtsplan

To know before and during your vacation

Information and details

Little details that are important for your holidays at the Hotel Zum Stern in Gastein Valley.

Arrival and departure

Your room is ready on arrival from 15:00 hrs.
Your arrival is earlier? We have the possibility to store your luggage. If the room is ready, you can enjoy, even earlier, your perfect holiday destination to the fullest. On departure day we ask you to vacate your room by 11:00 hrs.
If the rooms are not needed on the same day, a longer stay is possible for a small fee (€ 20,00 per person), afternoon snack and use of wellness area included.
You want to use your departure day, but no longer need your room? We have a way to store your luggage; we charge EURO 6,50 per person for the afternoon snack if you want this.

Your Wellness Extra Button:
The use of the spa is free for you also on your departure day!

Additional costs

  • local tax: € 1.90 per day per person from the age of 15
  • FIB - Research Institute Contribution: € 1.10 per stay/person aged 15 years
  • double single use - Charge € 40.00 per day
  • full board, additional 3-course lunch charge € 10.00 per person per day
  • booking half-board when you arrive € 20.00
    Gala Dinner € 25.00
  • you book your stay with breakfast only – reduction of the half board price € 11.00
  • dog cleaning fee: € 11.00 per day,
    without food (please bring your own dog basket and dog blanket)
  • final cleaning when necessary € 80.00;
    damages will be charged according to expenditure;
    pets are not allowed in the swimming and vital areas, in the restaurant only with previous approval
  • in winter weekend bookings can only be accepted on short notice and subject to availability

Payment modalities

  • the deposit is, in winter, 30% of the total per person, within 1 week of receipt of the reservations notice; upon receipt of the deposit the reservations are considered as confirmed
  • you can pay the hotel bill in advance through a bank transfer, or on departure in cash (Euro)
  • payment we accept: Credit card, VISA, Euro card, Master Card, American Express

    Bank
    Hotel Zum Stern Raiffeisenbank Bad Hofgastein
    IBAN: AT02 35026 00000 208405
    BIC / Swift code: RVSA AT 2S 026

Trip cancellation insurance

Sometimes, it is different than we think! The booked holiday cannot take place or must be terminated prematurely. To the disappointment, the cancellation costs will be added. We recommend the Hotel Cancellation Plus insurance for the worst-case scenario.
For reasons for a possible trip interruption and additional information, see the European Travel Insurance.
We would gladly take out the insurance policy for you, at the time of your booking.

Gastein Card

You get the Card shortly after your arrival and with it many opportunities open either free of charge or at greatly reduced prices. You may use the city buses in Bad Hofgastein for free, the remaining bus routes in the valley at reduced prices.

Cancellation policy

Winter

  • cancellations until 29 days before arrival are free of charge
  • in case of cancellation from 28 days to 14 days before arrival, we charge 40% of the total room stay
  • from 14-7 days before arrival - we charge 70% of the total price
  • 7-1 days prior to arrival - we charge 90% of the price
  • on arrival or early departure - we will charge 100% cancellation fee less not consumed meals


Summer

  • up to 2 weeks before arrival free cancellation
  • from 14 days to 7 days before arrival - we charge 70% of the total price
  • from 7 days to 0 days before arrival - we charge 90% of the total price

Cancellations only valid in writing.