Useful information about your vacation at Hotel Zum Stern

Information & details

Small things, but still important details for your vacation in Gastein Valley with us at Hotel Zum Stern.

Arrival and departure

Your room is ready for you at 3 pm on arrival day.
You’re arriving earlier? You can deposit your luggage with us. If your room happens to be ready ahead of time, you can certainly move into your vacation home earlier.

On your departure day we ask you to vacate the room by 11 am.
If the room isn’t needed on the same day, you can stay longer for a small fee (€ 20 per person) including afternoon snack and spa area use.
You’d like to use the departure day but don’t need your room any longer? We can store your luggage. On inquiry you can also enjoy the afternoon snack for a surcharge of € 6.50 per person.

Use of the spa area at Hotel Zum Stern is also free for you on your departure day!

Comfort Extra

Additional costs

  • Local tax: € 2,10 per person and day from age 15
  • FIB – Forschungsinstitutsbeitrag (research institute fee): € 1,10 per stay/person from age 15
  • Double room for single use: surcharge € 40,00 per day
  • Full board, addition 3-course lunch: surcharge € 10,00 per person and day
  • You’re booking your stay with breakfast only: discount from half-board price € 11,00
  • Dog cleaning fee: € 11,00 per day and dog, without food
    (please bring your own dog basket and dog blanket)
  • Final cleaning if necessary € 80,00
    Damages are billed according to expenditure.
    Four-legged companions have no access to the bathing and vitality facilities, restaurant only upon prior agreement.

Travel cancelation insurance

Things don’t turn the way you expect more often than not! You can’t go on your booked vacation or need to abandon it prematurely. That’s even more disappointing with cancelation costs to pay. We always recommend the Hotelstorno Plus insurance “just in case”.
Find the valid reasons for a potential travel cancellation and more information at
We’ll gladly take out the insurance for your stay at Hotel Zum Stern for you.

Gastein Card

You receive it free of charge after your arrival at the hotel. This gives you free or discounted access to many sights and destinations. Use of the city busses in Bad Hofgastein is free, all other bus lines in the valley are heavily discounted.

Payment arrangements

  • Down payment is 30% of the total price within 2 weeks after receiving the confirmation of reservation. Reservation is confirmed upon receiving the down payment.
  • You can pay the room bill in advance or on the departure day.
  • We accept the following credit cards: EC card, VISA, Diners, Mastercard, American Express

    Bank information Hotel Zum Stern
    Raiffeisenbank Bad Hofgastein
    IBAN: AT02 35026 00000 208405
    BIC / Swift code: RVSA AT 2S 026

Cancelation conditions

  • Cancelations up to 29 days before arrival are free of charge.
  • We charge 40% of the total stay for cancelations between 28 and 14 days before arrival.
  • From 14 to 7 days before arrival – we charge 70% of the travel price
  • 7 to 1 day(s) before arrival – we charge 90% of the travel price
  • on arrival day or early departure – we charge 100% of the total rate

Cancelations are only valid in writing.