Useful information about your vacation at Hotel Zum Stern

Information & details

Small things, but still important details for your vacation in Gastein Valley with us at Hotel Zum Stern.

Arrival and departure

Your room is ready for you at 3 pm on arrival day.
You’re arriving earlier? You can deposit your luggage with us. If your room happens to be ready ahead of time, you can certainly move into your vacation home earlier.

On your departure day we ask you to vacate the room by 11 am.
If the room isn’t needed on the same day, you can stay longer for a small fee (€ 40 per person) including afternoon snack and spa area use.
You’d like to use the departure day but don’t need your room any longer? We can store your luggage. On inquiry you can also enjoy the afternoon snack for a surcharge of € 14.50 per person.

Use of the spa area at Hotel Zum Stern is also free for you on your departure day!

Comfort Extra

Additional costs

  • Local tax: € 2,10 per person and day from age 15
  • FIB – Forschungsinstitutsbeitrag (research institute fee): € 1,10 per stay/person from age 15
  • Double room for single use: surcharge € 50,00 per day
  • You’re booking your stay with breakfast only: discount from half-board price € 15,00
  • It is not possible to take your four-legged friend with you

Cancelation conditions

  • This reservation confirmation will only become valid upon receipt of your deposit of 25% of the total price. Please transfer the deposit within 7 days to our account at: Volksbank Bad Hofgastein, IBAN AT21 4501 0311 0964 2541
  • Cancellations up to 30 days before the day of arrival are free of charge
  • For cancellations up to 10 days before the day of arrival, 25% of the total arrangement price is due
  • For cancellations up to 3 days before the day of arrival, 50% of the total arrangement price is due
  • After that, cancellations, changes made late or no-shows will be charged 80% of the total price

Special regulation if the entire arrangement price is prepaid

  • No cancellations or changes possible, even if you do not show up (no show), you will be charged the total amount

Special Christmas regulations December 21st, 2024 – January 6th, 2025

  • 50% of the travel price must be paid when booking
  • Free cancellation is possible up to 30 days before departure

If you have any questions, the Hotel Zum Stern team will be happy to help you at any time.

We wish you a safe journey and an unforgettable holiday in our Hotel Zum Stern.

Gastein Card

You receive it free of charge after your arrival at the hotel. This gives you free or discounted access to many sights and destinations. Use of the city busses in Bad Hofgastein is free, all other bus lines in the valley are heavily discounted.

Payment arrangements

  • The deposit is 25% of the total amount per person within 1 week of receiving the reservation confirmation. The reservation is considered confirmed upon receipt of the deposit.
  • You can pay the room bill in advance or on the departure day.
  • We accept the following credit cards: EC card, VISA, Diners, Mastercard

    Bank information Hotel Zum Stern
    Raiffeisenbank Bad Hofgastein
    IBAN: AT02 35026 00000 208405
    BIC / Swift code: RVSA AT 2S 026

Travel cancelation insurance

Things don’t turn the way you expect more often than not! You can’t go on your booked vacation or need to abandon it prematurely. That’s even more disappointing with cancelation costs to pay. We always recommend the Hotelstorno Plus insurance “just in case”.
Find the valid reasons for a potential travel cancellation and more information at
We’ll gladly take out the insurance for your stay at Hotel Zum Stern for you.